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How do I change or reset my password?

  • Updated

Contents:

  • Forgotten password
  • Locked out
  • Change password

 

If you have forgotten your password*

  1. Click Forgot Password in the lower left of the standard login screen
  2. Enter your username (preferred) or email address
  3. Click Reset
  4. A temporary password will be emailed to you (check spam if you don’t see it)
  5. Go back to the login screen and type your username (not email address) and the temporary password
  6. It’s important to change your password in your user profile for security reasons

*If you use SSO (Single Sign On), please reach out to your time study administrator instead.

 

If you are locked out due to too many failed login attempts

  1. After 5 failed login attempts, you will see an error message indicating that your account has been locked out.
  2. Please create a support ticket and we will unlock your account for you.

To change your password*

  1. Log in to your account
  2. Click your username at the top right of the screen
  3. Click Manage
  4. Under the section titled Change password details, type your current password
  5. Enter a new password in the bottom two fields
  6. Click Change Password

 

Be sure that your password meets the requirements.

8-20 characters long with at least: 

  • one number
  • one upper case letter
  • one lower case letter
  • one special character

*If you use SSO (Single Sign On), please reach out to your time study administrator instead.

 

Visual Guide: 

Reporter_Training_Guide.pptx__2_.png

Reporter_Training_Guide.pptx.png

 

If you are an administrator and need to reset someone else's password, please see this article:

How do I reset a password on behalf of a Reporter or Supporter?

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