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How do I change or reset my password?

  • Updated

Contents:

  • Forgotten password
  • Locked out
  • Change password

 

If you have forgotten your password*

  1. Click Forgot Password in the lower left of the standard login screen
  2. Enter your username (preferred) or email address
  3. Check the box to confirm "I'm not a robot"
  4. Click Reset
  5. A link will be emailed to you (check spam if you don’t see it)
  6. When you click the link, you will be prompted to enter a new password
  7. Enter the new password twice
  8. You will automatically be logged in

*If you use SSO (Single Sign On), please reach out to your time study administrator instead.

 

If you are locked out due to too many failed login attempts

  1. After 5 failed login attempts, you will see an error message indicating that your account has been locked out.
  2. You'll need to do a Password Reset in order to unlock your account
  3. Follow the steps above 

To change your password*

  1. Log in to your account
  2. Click your username at the top right of the screen
  3. Click Manage
  4. Under the section titled Reset Password, type your current password
  5. Enter a new password in the bottom two fields
  6. Click Change Password

Be sure that your password meets the requirements.

8-20 characters long with at least: 

  • one number
  • one upper case letter
  • one lower case letter
  • one special character

*If you use SSO (Single Sign On), please reach out to your time study administrator instead.

 

Visual Guide: 

new_Password_Reset.png

 

 

Reporter_Training_Guide.pptx__15_.png

 

If you are an administrator and need to reset someone else's password, please see this article:

How do I reset a password on behalf of a Reporter or Supporter?

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