Contents:
- Forgotten password
- Locked out
- Change password
If you have forgotten your password*
- Click Forgot Password in the lower left of the standard login screen
- Enter your username (preferred) or email address
- Click Reset
- A temporary password will be emailed to you (check spam if you don’t see it)
- Go back to the login screen and type your username (not email address) and the temporary password
- It’s important to change your password in your user profile for security reasons
*If you use SSO (Single Sign On), please reach out to your time study administrator instead.
If you are locked out due to too many failed login attempts
- After 5 failed login attempts, you will see an error message indicating that your account has been locked out.
- Please create a support ticket and we will unlock your account for you.
To change your password*
- Log in to your account
- Click your username at the top right of the screen
- Click Manage
- Under the section titled Change password details, type your current password
- Enter a new password in the bottom two fields
- Click Change Password
Be sure that your password meets the requirements.
8-20 characters long with at least:
- one number
- one upper case letter
- one lower case letter
- one special character
*If you use SSO (Single Sign On), please reach out to your time study administrator instead.
Visual Guide:
If you are an administrator and need to reset someone else's password, please see this article:
How do I reset a password on behalf of a Reporter or Supporter?
Comments
0 comments
Please sign in to leave a comment.