Error Message: "User Not Found"

If you encounter a "User Not Found" error message while trying to log in with your internal SSO (Single Sign-on) credentials, it's likely a field in your User Profile will need to be corrected or updated by your Time Study System Admin. For example, this could happen when a person's work email address or username has changed.

How to Resolve the Error

1. Reach out to your Time Study System Admin for assistance
2. Copy and paste the URL to this HelpDesk article and share it with your System Admin to help them more quickly resolve the issue

NOTE: If you don't know who your System Admin is, please submit a support ticket to be directed to the correct contact. 

I'm an Administrator

When someone sees "User Not Found" while attempting to log in via SSO (Single Sign-on), there is usually an issue in the SSO Identity field of their User Profile.

Resolve the error by following these steps:

1. Navigate to the People page
2. Search by first name, last name or username to find the correct record
3. Click the purple edit icon on the far right
4. On the first page of the profile, check the SSO Identity value. It's possible that there is a typo, or their email address changed.
5. The SSO Identity impacts their login, while the Email Address field impacts their email notifications. Be sure that both are correct.
6. Click "Save"
7. Ask the user to try again

If the issue is still not resolved, please submit a support ticket.