How do I reopen/return an incorrect Time Study for a Reporter?

Reporters might request to reopen their time study if they notice an error, such as misallocating hours to the wrong activity. This applies whether the status is Pending or Completed.

• Supporters can reopen time studies for their assigned Reporters.
• Admins can reopen time studies for any user.

Reopen/return a time study

To return a time study for edits:

1. In the far-left menu, click Reports, then:

   • Admin
     • Workflow
       • Manage Approvals

   

2. Enter search criteria (optional) and click Search.

   • To filter by status, use the top filter for Pending or Completed records.

   

3. Select Returned in the Status column.

   • Required: Add instructions in the Notes column for the Reporter.

   

4. Click Save (or Save All for multiple rows).
5. The record will now appear in your Review Missing Studies report with a Hold status.

6. An email will notify the Reporter that their time study needs correction. Your note will also appear at the top of the time study.

   

7. The Reporter can view the time study in their My Outstanding table on the Dashboard.

If the deadline date has passed, see How can I reopen a time study when the deadline has passed?

For Reporters needing to reopen their own time study, see What if I submitted something incorrectly?