Supporters User Guide

Contents:

Log in

Dashboard

Quick navigation menu

Supporter responsibilities

Complete a time study on behalf of your Reporters

Manage your account

Reset/forgot your password (Non-SSO only)

Additional help

Log in

For users with Single Sign-On (SSO):

• If your organization uses SSO, open any Time Study email notification and click the login link, then log in with the same credentials you use for other work systems.

For users without Single Sign-On (SSO):

• If you do not use SSO, click the link in your Welcome email to set up your password. Once set, log in with your username (not email address) and password. If you can't find the Welcome email or the link has expired, click Forgot Password? to request a new one. Email links expire after 24 hours.

If you're unsure whether your organization uses SSO, see Determining your login method: SSO or Non-SSO.

Dashboard

On your dashboard, you'll see several lists depending on your settings:

1. Upcoming: Upcoming time periods that cannot be accessed until their start date.
2. Missing: Incomplete time studies from your assigned Reporters.
3. Pending Approval: Time studies awaiting your review.
4. My Outstanding: If you complete time studies for yourself, this list shows time studies that haven't been started or are on hold.

In the upper-right corner, you'll find your tasks and notifications. Tasks track your outstanding time studies, while Notifications alert you to additional action items such as returned time studies.

If you have current time studies to complete, a yellow banner will appear across the top with a link to the full list.

Quick navigation menu

The far-left menu icons direct you to:

• Dashboard
• Time Studies
  • My Outstanding Records: Time studies assigned to you that haven't been started, are on hold, or have been returned.
  • Upcoming Periods: Upcoming time periods that cannot be accessed until their start date.
  • Review Missing Studies: A full list of incomplete time studies from your assigned Reporters.
• Reports
  • Admin
    • Workflow
      • View Time Studies: View all saved time studies in Hold, Pending, or Completed status.
      • Manage Approvals: Review and approve time studies pending approval. Pending studies aren't considered complete until approved.
    • Settings
      • Review End Users: View users with filters for business unit, department, and status (active/inactive).
• Resources
  • Your Files: Reference documents or links specific to your organization.
  • Help Center: Quick access to the Time Study Help Center.
  • What's New: Information on the latest releases and system enhancements.

Supporter responsibilities

As a Supporter, you can generate reports and enter time on behalf of Reporters and click Hold.

Depending on your settings (as determined by your time study program administrator), you may also be expected to:

• Attest to the accuracy of a Reporter's time study and click Submit.
• Review records as they come in, then approve them or reopen them for additional edits.

Complete a time study on behalf of your Reporters

Missing Records from your Reporters will appear on your Dashboard. You can also access them in the far-left menu under Time Studies > Review Missing Studies.

1. Run a search using your desired filters.
2. Click the purple edit icon in the Action column for the time study you wish to complete.

After clicking Enter to open a time study, you'll see:

• Dates: Across the top.
• Categories: In blue headers.
• Activities: Listed under each category on the left side.

Note: The categories and activities shown are set by your time study program administrator. Hover over an activity name for examples. Contact your administrator with questions.

Enter hours

Enter the Reporter's total hours for each day and activity. Use decimal format (e.g., 3.75 for 3 hours and 45 minutes, 2.75 for 2 hours and 45 minutes).

For Transplant hours, you might see:

• Organ Tabs: Report hours individually for each organ by clicking the respective tabs.
• Organ Checkboxes: Hours will be evenly distributed among selected checkboxes.

Tip: If available, copy hours from the last time study using the prompt at the top, then make any necessary edits.

Time study form restrictions

• Maximum Hours: Enter a maximum of 24 hours per day; exceeding this will trigger an error.
• Time Increments: Use 15-minute increments; the system will round otherwise. (Example: 2 hours 45 minutes = 2.75 hours.)
• Required Entries: Time studies must include hours worked or indicate a leave of absence. Leave unused activity boxes at zero.
• Actual Hours: Enter actual hours, not estimates or expected hours.
• Future Dates: Submitting time for future dates is not possible. You can enter expected hours and click Hold, but the hours must have occurred before attesting and submitting.
• Attestation: Check the attestation box to submit the time study (e.g., "I hereby attest to the accuracy of this time study.").

Saving, submitting, or printing your entries

After entering hours, you have three options:

• Hold: Save entries to submit later. Entering hours daily improves accuracy.
• Submit: If your organization allows you to submit on behalf of Reporters, click Submit when you've finished entering the hours. Wait until the work has been completed for the week; accurate recording is essential.
• Print: Click anytime before or after saving to choose a printer, or click Save as PDF to download the time study. Printing does not save your work; you must also click Hold or Submit.

Learn more: How do I save my work?

Manage your account (Non-SSO only)

If you do not use SSO to log in, you can manage your account from within the system.

1. Click your username in the top right.
2. Click Manage.
   • User Profile
     • Update your name or email address.
     • Enter your current password to confirm your identity.
     • Click Save.
   • Reset password
     • Enter your current password.
     • Enter your new password twice. It must be 8–20 characters and include at least one number, one uppercase letter, one lowercase letter, and one special character.
     • Click Reset.

If you log in via SSO or an internal web portal, contact your IT/Help Desk or time study program administrator to manage your account, including:

• Login problems
• Profile edits
• Password changes

Reset/forgot your password (Non-SSO only)

1. On the login page, click Forgot Password?
2. Enter your username or work email, check the I'm not a robot box, and click Reset.
3. Look for an email with a password setup link and use it to create your password.
4. After creating your password, you'll be redirected to the login page.
5. Log in with your username, not your email address.
6. Email links expire in 24 hours. If you see "Confirmation Not Found," request a new password link.

Need more help? See How do I log in?

Additional help

• Account assistance: For questions about your specific account or time studies, contact your time study program administrator.
• Technical issues: Click the Help bubble or create a support ticket.