Supporters User Guide

Contents:

• Log In
• Dashboard
• Quick Navigation Menu
• Supporter Responsibilities
• Complete a Time Study on Behalf of your Reporters
• Manage Your Account
• Reset/Forgot Your Password (Non-SSO Only)
• Additional Help

Log In

For users with Single Sign-On (SSO):

• If your organization uses SSO (Single Sign-On), open any Time Study email notification and click the login link to proceed, logging in with the same username and password you use for other work systems.

For users without Single Sign-On (SSO):

• If you do not use SSO, you’ll need to create a password first. Click the link in your Welcome email to set up your password. Once it's set, log in using your username (not email address) and new password. If you can’t find the Welcome email or the link has expired, click Forgot Password? to request a new one. Note: email links expire after 24 hours.

If you are unsure whether your organization uses SSO or not, please follow these steps: Determining your login method: SSO or Non-SSO

Dashboard

On your dashboard, you'll see several lists depending on your settings:

1. Upcoming: This list shows upcoming time periods, which cannot be accessed until their start date.
2. Missing: This list shows incomplete time studies from your assigned Reporters. 
3. Pending Approval: This list contains time studies awaiting your review.
4. My Outstanding: If you complete time studies for yourself, this list appears, which includes time studies that are not started and those that are on hold.

In the upper-right corner, you’ll find your tasks and notifications. Tasks track your outstanding time studies, while notifications alert you to any additional action items, such as returned time studies.

If you have current time studies to complete, you will see a yellow banner across the top with a link to the full list.

Supporter Responsibilities

As a Supporter, you can generate reports, and you can enter time on behalf of Reporters and click Hold.

Additionally, depending on your settings (as determined by your time study program administrator), you may be expected to do one or both of these actions: 

• Attest to the accuracy of someone's time study and click Submit.
• Review records as they come in, then approve them or reopen for additional edits.

Complete a Time Study on behalf of your Reporters

Missing Records from your Reporters will appear on your Dashboard. You can also access them through the Navigation Menu:

• Click Time Study on the left navigation panel.
• Click Review Missing Studies.
• Run a search using your desired filters.
• Click the purple edit icon in the Action column for the time study you wish to complete.

After clicking Enter to open a time study form, you'll see:

• Dates: Across the top.
• Categories: In blue headers.
• Activities: Listed under each category on the left side.

NOTE: The categories and activities shown are set by your organization's time study program administrator(s). For questions, contact your administrator.

Enter Hours

Enter your Reporter's hours for each day and activity. Depending on your organization's settings, you may see:

• Total Hours: Input the exact hours for the activity.
• Start/End Times: Input the start and end times. Overlapping activities are allowed, and the hours will be evenly divided.

Total Hours	Start/End Times

For Transplant hours:    

• Organ Tabs: Report hours individually for each organ by clicking on the respective tabs.
• Organ Checkboxes: The hours will be evenly distributed among selected checkboxes.

Organ Tabs	Organ Checkboxes

TIP: If available, copy hours from the last time study using the prompt at the top, then make necessary edits.

Time Study Form Restrictions

Please note the following restrictions for time studies:

• Maximum Hours: Enter a maximum of 24 hours per day; exceeding this will trigger an error.
• Time Increments: Use 15-minute increments; the system will round otherwise.
• Required Entries: Time studies must include hours worked or indicate a leave of absence. Please enter the actual hours, not expected hours or approximations.
• Attestation: Check the attestation box to submit the time study (e.g., "I hereby attest to the accuracy of this time study.").

Saving, Submitting, or Printing your entries

After entering your hours, you have three options:

• Hold: Save your entries to submit later. Entering hours daily will improve accuracy.
• Submit: If your organization allows you to submit on behalf of your Reporters, click Submit when you've finished entering the hours. Please wait to submit until the work has been completed for the week; accurate recording is essential.
• Print: Click anytime before or after saving to choose a printer, or Save as PDF to download the time study. Remember, printing does not save your work; you'll need to click Hold or Submit.

Learn more about these options: How do I save my work?
 

Manage Your Account

If you do not use SSO to log in to Time Study, you may manage your account (i.e., update your profile or change/reset your password) from within the system.

1. Click your username in the top right corner
2. Click Manage.
   • User Profile
     • Update name or email address
     • Enter your current password to confirm your identity
     • Click Save
   • Reset password
     • Enter your current password
     • Enter your new password twice
       • 8-20 characters long with at least:
         • one number
         • one uppercase letter
         • one lowercase letter
         • one special character
     • Click Reset

If you log in to Time Study via SSO or an internal web portal, you should follow the instructions provided by your IT/Help Desk staff or time study program administrator for managing your account. Please contact your Help Desk/IT department or time study program administrator if you:

• Have any problems logging in
• Need to edit your user profile
• Want to change your password

Reset/Forgot Your Password (Non-SSO Only)

1. On the login page, select Forgot Password?
2. Enter your username or work email, check the I'm not a robot box, and click Reset.
3. Look for an email with a password setup link, and use it to create your password.
4. After creating your password, you’ll be redirected to the login page.
5. Log in with your username, not your email address.
6. Email links expire in 24 hours; if you see "Confirmation Not Found," request a new password link.

Need more help with logging in?

Additional Help

• Account Assistance:
  For help related to your specific account or operational questions, please reach out to your time study program administrator.
• Technical Issues:
  If you encounter a technical issue or have a question, please click the Help bubble or create a support ticket.