How do I manage user accounts? (Admin only)

Contents:

Edit a User Profile

Deactivate a User Profile

How to Edit User Profiles:

1. Click People in the left-hand Navigation Menu.
2. Use the search box to find users by username, first name, or last name (one search term at a time). Substring searches are allowed (e.g., "Jo" will find John or Joseph).
3. Open the user profile by clicking the purple edit icon on the right.
4. Make your changes.
   • For details on profile fields, click Sign In at the top right of this page, log in with your work email (create a Help Center account if needed), and click here.
5. Click Save at the bottom to apply your changes.

How to Deactivate a User:

1. Open the user profile as explained above.
   • Do not use the red trash can icon if the user has activity. Only delete the user if the account is a duplicate (consider opening a support ticket) or was never intended to be created.
   • To restore a deleted user, set the dropdown in the top right of the People page to Deleted = Yes and click the green up-arrow icon next to that user.
2. At the bottom of the first page, enter a Termination Date (back-date it if necessary).
3. Click Save.
4. The user's status will change from Active to Inactive.

How to Add A New User:

Please see here for full instructions: How do I add a new user? (Admins only)

If you are not an admin, and you need to open, edit, or deactivate an account, please reach out to your time study program administrator. If you're not sure who that is, please submit a support ticket and we will help you find them.