Report: Monitor Alerts & Reminders

Contents:

What is the Monitor Alerts & Reminders report?

Why should I use the Monitor Alerts & Reminders report?

Where do I find the Monitor Alerts & Reminders report?

How do I use the Monitor Alerts & Reminders report?

What is the Monitor Alerts & Reminders report?

The Monitor Alerts & Reminders report lists every scheduled email the system has sent, including time study reminders and due date alerts. It does not include transactional emails such as the Welcome email or Password Reset email.

Why should I use the Monitor Alerts & Reminders report?

Admins use this report to verify that automated email notifications are going out as expected. When a user reports a missing email, the report shows whether the problem is on the Time Study side (the email was never sent) or on the recipient side (the email was sent but blocked or filtered).

Use it to:

• Confirm whether an expected reminder or alert was sent
• See the date each email was sent and which user received it
• Troubleshoot users who say they aren't receiving emails

To see when an email should have been sent, go to System Settings > Control Panel > Email Alert Schedules.

Where do I find the Monitor Alerts & Reminders report?

Only Admins have access to this report. In the far-left menu:

Click Reports

• Admin
  • Workflow
    • Monitor Alerts & Reminders

How do I use the Monitor Alerts & Reminders report?

You can filter the report by these options:

• Business Unit
• Department
• Start Date
• End Date
• Name – Searches by username only

Click Search to display results.

Each row represents one email and includes these columns:

• Username – Recipient of the email
• Department
• Date Email Sent – Date the system sent the email
• Email Subject – Subject line of the email

Click Export to download a .csv file of the filtered results.

If the report shows the email was sent but the user didn't receive it:

1. Have the user check their spam or junk folder.
2. Have the user add support@timestudy.co to their contacts.
3. If the email still doesn't arrive, check with your IT department for email filters or blocks.

You can also share the Why don't I receive email notifications? article with the user.

If the report shows the email was not sent, check the user's profile settings:

1. Click People in the far-left menu.
2. Search by username, first name, or last name.
3. Click the purple edit icon on the user's profile.
4. On the first tab, confirm the email address is correct.
5. Click the Work Details tab.
6. Confirm Receive Email Reminders is set to Yes.

For more on profile settings, see the What do the fields in the profile mean? article.