Report: Monitor Alerts & Reminders

Contents:

What is the Monitor Alerts & Reminders report?

Why should I use the Monitor Alerts & Reminders report?

Where do I find the Monitor Alerts & Reminders report?

How do I use the Monitor Alerts & Reminders report?

What is the Monitor Alerts & Reminders report?

The Monitor Alerts & Reminders report lists all system-generated scheduled emails. It includes time study reminders but excludes transactional emails such as the Welcome email or Password Reset email. It allows administrators to confirm whether an expected message was sent, view the sending date, and see which user received it.

Why should I use the Monitor Alerts & Reminders report?

Administrators use this report to verify that automated time study reminders, due date alerts, and other email notifications are being sent as expected. This helps identify whether delivery issues are caused by user settings or external email blocks.

You can find out when an email should have been sent by checking System Settings > Control Panel > Email Alert Schedules.

Where do I find the Monitor Alerts & Reminders report?

Only Administrators have access to this report. In the left-hand navigation menu:

Click Reports in the navigation menu.

• Admin
  • Workflow
    • Monitor Alerts & Reminders

How do I use the Monitor Alerts & Reminders report?

You can filter the report by:

• Business Unit
• Department
• Start Date 
• End Date
• Name - search by username only

After setting filters, click Search to display results. Each row includes:

• Username – Recipient of the email
• Department – User’s assigned department
• Date Email Sent – Date the email was delivered from the system
• Email Subject – Title of the email notification

Use the Export button to download results as a CSV file for further review.

If the report indicates that the email has been sent but the user indicates they haven't received them:

1. Have them check their spam folder.
2. Ask them to add support@timestudy.co to their contacts list. 
3. If necessary, check with your IT department for other potential blocks. 

If the report indicates that the email has not been sent, verify the user profile settings:

1. Click People in the navigation menu.
2. Search by username, first name, or last name.
3. Click the purple edit icon for the user’s profile.
4. Confirm that their email address is correct on the first tab.
5. Go to the Organization tab.
6. Ensure Receive Email Notifications is set to Yes.
7. If necessary, create a support ticket for assistance.