Why don't I receive email notifications?

Contents:

What email notifications to expect

What to do if you don't receive email notifications

What a time study program administrator can do to help

We send notifications like:

• Upcoming time study period
• Time study available to start
• Reminder to submit your time study
• Alert for overdue time study

We value your time, so we limit our emails to the essentials.

If you’re not receiving these emails:

1. Check your spam folder.
2. Add support@timestudy.co to your contacts.
3. Contact your time study program administrator to check your settings. If you don’t know who that is, please create a support ticket.

If you are a time study program administrator troubleshooting this issue:

Make sure the user profile setting is correct:

1. Open the user's profile.
2. On the first tab, make sure that the email address is correct.
3. Go to the Organization tab.
4. Ensure the Receive Email Notifications dropdown = Yes.

Check if emails are being blocked before reaching the user's inbox by reviewing the Monitor Alerts and Reminders report:

1. Click Reports in the Navigation Menu.
2. Select Admin.
3. Go to Workflow.
4. Choose Monitor Alerts and Reminders.
5. Enter the username and click Search.
6. Compare recent dates with the last expected emails.
7. If emails are being sent but not received, there may be a filter within your organization. Check with your IT department.
8. If no emails are sent and there's no clear reason, create a support ticket for assistance.