Why don't I receive email notifications?

Contents:

What email notifications to expect

What to do if you don't receive email notifications

What a time study program administrator can do to help

We send notifications like:

• Upcoming time study period
• Time study available to start
• Reminder to submit your time study
• Alert for overdue time study

We value your time, so we limit our emails to the essentials.

If you’re not receiving these emails:

1. Check your spam folder.
2. Add support@timestudy.co to your contacts.
3. Contact your time study program administrator to check your settings. If you're not sure who that is, please submit a support ticket, or click the help bubble and ask to speak to a human, and we will help you find them.

If you are a time study program administrator troubleshooting this issue:

Verify the user profile settings:

1. Click People in the Navigation Menu.
2. Search by username, first name, or last name.
3. Click the purple edit icon for the user's profile.
4. Check that the email address is correct on the first tab.
5. Go to the Organization tab.
6. Ensure Receive Email Notifications is set to Yes.

To check if emails are blocked before reaching the inbox, review the Monitor Alerts and Reminders report:

1. Click Reports in the Navigation Menu.
   • Admin
     • Workflow
       • Monitor Alerts and Reminders
2. Enter the username (not name) and click Search.
3. Compare recent dates with the last expected emails.
4. If emails are sent but not received, check with your IT department for blocks.
5. If emails are not sent, create a support ticket.