Contents:
- Forgotten password
- Locked out
- Change password
If you have forgotten your password*
- Click Forgot Password in the lower left of the standard login screen
- Enter your username (preferred) or email address
- Check the box to confirm "I'm not a robot"
- Click Reset
- A link will be emailed to you (check spam if you don’t see it)
- When you click the link, you will be prompted to enter a new password
- Enter the new password twice
- You will automatically be logged in
*If you use SSO (Single Sign On), please reach out to your time study administrator instead.
If you are locked out due to too many failed login attempts
- After 5 failed login attempts, you will see an error message indicating that your account has been locked out.
- You'll need to do a Password Reset in order to unlock your account
- Follow the steps above
To change your password*
- Log in to your account
- Click your username at the top right of the screen
- Click Manage
- Under the section titled Reset Password, type your current password
- Enter a new password in the bottom two fields
- Click Change Password
Be sure that your password meets the requirements.
8-20 characters long with at least:
- one number
- one upper case letter
- one lower case letter
- one special character
*If you use SSO (Single Sign On), please reach out to your time study administrator instead.
Visual Guide:
If you are an administrator and need to reset someone else's password, please see this article:
How do I reset a password on behalf of a Reporter or Supporter?
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