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How do I change or reset my password?

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Quick Links:

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To get help with passwords, first check if your organization uses single sign-on (SSO), meaning you log in with the same credentials across systems.

  1. Click the login link in your Time Study email notification. If you can't find an email, check your spam folder or contact your time study program administrator.
  2. If the login portal resembles those for other systems, you're using SSO. See "Resetting Your SSO Password" below.
  3. If the Time Study login page appears (see the below screenshot), check for a "Login via SSO" link below the box.
  4. If there's no "Login via SSO" link, see "Resetting Your Time Study Account Password"
  5. If there is a "Login via SSO" link, click it to access your organization's SSO portal and see "Resetting Your SSO Password" below.

 

Login via SSO

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Resetting Your SSO Password

If your organization uses SSO to access Time Study, you do not have a separate Time Study password.

  • If you need to reset or change your password:
    • Look for a link on your SSO login page for assistance, or
    • Contact your time study program administrator or IT department. If unsure how, create a support ticket here.
  • If you see the error "User Not Found," go to: "Error Message: "User Not Found"

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Resetting Your Time Study Account Password

  1. Click the "Forgot Password?" link on the Time Study login screen 
    Forgot Password link
  2. Enter your username or email address
  3. Check "I'm not a robot"
  4. Click Reset 
    Reset Password form
  5. A link will be emailed to you (check spam if not received)
    1. Note: the link expires in 24 hours; if you see "Confirmation not found," request a new password.
  6. Click the link in your email to set a new password
  7. Enter the new password twice
  8. You will be logged in automatically

 

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If You Are Locked Out

  1. After 5 failed log-in attempts, your account will be locked.
  2. To unlock it, you'll need to reset your password.
  3. Follow the steps above for a password reset.

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Changing Your Password

Changing your password depends on whether you use SSO (Single Sign-on) to sign in. If you're unsure, follow these steps.

Using SSO

To change your login credentials, contact your time study program administrator or IT department. If unsure how, create a support ticket here.

Using Time Study Account Password

  1. Log in to your account
  2. Click your username at the top right
  3. Select Manage
  4. Under Reset Password, enter your current password
  5. Fill in the new password fields
  6. Click Change Password

 

Manage Account Change Password

 

Your password must meet these requirements:

  • 8-20 characters long, including:
    • one number
    • one uppercase letter
    • one lowercase letter
    • one special character

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Resetting a Password for Others

As an administrator, you can reset another user's password by following this guide:

How to reset a password for someone else

 

 

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