Clearing your browser's cache is a great first step for troubleshooting issues, especially if a page isn't loading properly. Follow these instructions to clear your cache:
Google Chrome:
- Click the Tools menu (three dotted lines in the upper-right corner).
- Select Settings.
- Select Privacy and security from the left-hand side.
- Here is a direct link: chrome://settings/privacy
- Here is a direct link: chrome://settings/privacy
- Click Clear browsing data.
- Set the Time Range setting to All Time. Check-mark Cookies and other site data and Cached images and files and click Clear Data.
- If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Microsoft Edge for Windows 10:
- Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
- Click Privacy, search, and services on the left-side menu.
- Under the section Clear browsing data, Click Choose what to clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear Now.
- Close Microsoft Edge completely for your changes to take effect.
Safari for macOS
- Click on Safari on the top menu bar.
- Click Preferences.
- Click the Privacy tab.
- Click Manage Website Data...
- Click Remove All.
- Click Remove Now.
- Go to the Safari menu on the top menu bar.
- Select Quit to close Safari and save your changes.
Mozilla Firefox
- Click on the Tools bar.
- Click on Options (On Mac, it's labeled Preferences).
- On the menu to the left, select Privacy & Security.
- Under the Cookies and Site Data option, click the "Clear Data..." button.
- Select only the two options and hit clear now.
- If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
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