Error Message: User Not Found

What can I do?

1. Mention the error message User Not Found to your time study program administrator - their contact info is in your Time Study email notifications - or create a support ticket if you're unsure who to reach out to.
2. Share this article with your admin to expedite the resolution.

I'm an Administrator

When someone sees User Not Found while attempting to log in via SSO (Single Sign-on), there is an issue in the SSO Identity field of their User Profile.

Resolve the error by following these steps:

1. Navigate to the People page.
2. Search by first name, last name, or username to find the correct profile.
3. Click the purple edit icon on the far right.
4. On the first page of their profile, check the SSO Identity for typos or email changes.
5. SSO Identity impacts login, while Email Address impacts email notifications; be sure that both are correct.
6. Click Save.
7. Ask the person to try again.

If the issue is still not resolved, please submit a support ticket.